Returns & Exchange
RETURNS
We understand that buying online can be tricky so we want to try and make the process of returns as easy as possible.
For online and instore purchases we have a returns policy that allows you to exchange your purchase for another size, colour, completely new product or store credit.
PLEASE NOTE A RECEIPT IS REQUIRED, WE DO NOT OFFER CASH REFUNDS.
Simply contact us with your returns request ether via email or phone within 14 days of the receipt date.
Please note returned products to Boardzone Surf Co for exchange, credit or refund is at the buyers expense.
Where by chance we have sent you the wrong product we will arrange freight or refund your cost in getting it back to us where a receipt is provided.
All products being returned MUST be in original condition with tags attached and packaging intact, unworn, unwashed, odour free and clean. Items that are returned to us which do not meet the above conditions, Boardzone Surf Co reserves the right to refuse the return.
Exchanges are subject to availability and may incur extra time in returning your request to you due to product re order arrive times.
WARRANTY RETURNS
Warranties are product-specific and do not apply to all items. A dated proof of purchase must be supplied (Boardzone Surf Co is not responsible for lost or misplaced receipts).
Boardzone Surf Co will facilitate the return on your behalf with the supplier/brand and may be required to send the item back to the supplier for assessment.
Warranty returns may take up to 15 working days to process. The supplier (not Boardzone Surf Co) has the right to decide if there is a manufacturing issue or defect in accordance with their set terms & conditions.
The supplier (not Boardzone Surf Co) may choose to repair, refund, or a refusal of either.
Purchases under $50 will incur standard shipping fees, * If your address is in a rural delivery area, a rural delivery cost will be added to shipping
*Fastways courier $6, NZ Couriers $9.
Sale Products are final sale. No exchanges or refunds will be given.
Please send all returns to:
Boardzone Surf Co
Attention: Online returns
205 Emerson Street
Napier 4110